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For any queries or to order direct ring us on 020 7581 3358 About Us The Nursery Window are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@nurserywindow.co.uk Our Contact details: Nursery Window 83 Walton Street London SW3 2HP Phone: 0207 581 3358 Fax: 0207 823 8839 Email: info@nurserywindow.co.uk Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.Please note shipping to non mainland UK is charged at a different rate and you will be advised of cost upon placing an order. We accept Visa and Mastercard/Access,Switch, Delta/Connect or American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Shipping And Handling We welcome orders from any address in the world. Charges for delivery vary according to the size and weight of the goods. Please contact us for current rates. Outside the EU local import duties may be payable on receipt of your goods. We cannot be held responsible for import duties levied in counties outside the EU. Delivery Schedule DELIVERY TIMES AND CHARGES If the item you require is in stock we will despatch it within 2 working days. We use express 48hour delivery service within England that costs £7.95 per parcel. Please Note if any item is temporarily out of stock we will aim to get it to you within 28 days. OVERSEAS ORDERS We welcome orders from any address in the world. Charges for delivery vary according to size and weight of the goods. Please contact us for current rates. Outside the EU local import duties may be payable on receipt of your goods. We cannot be held responsible for import duties levied in countries outside the EU. Please Note that changing tables and cotbeds both come flat packed. They are supplied with an allen key and full instructions. Back Orders If your item is not in stock, we will back order for you. You will always be emailed or contacted with the option to cancel your order if you would rather not wait. We will always aim to get an item which is temporarily out of stock to you within 28 days. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Guarantee GUARANTEE AND RETURNS If you are unhappy with your goods please return them to us within 14 days for an exchange or full refund. Please retain all original packaging. We cannot issue exchanges or refunds on customer damaged items, Please ensure that cleaning instructions are carefully followed. .We are not able to refund postage except when the goods are faulty. Please ask for a proof of posting certificate when returning items to us , as we cannot be held responsible for goods lost in transit. Reaching Us Visit The Nursery Window at 83 Walton Street ,London ,SW3 2HP OPEN 10 - 6PM MONDAY - SATURDAY CALL : 0207 581 3358 if the shop is not open see times above we have a 24hour answer service and we will be happy to get back to you. FAX :0207 823 8839 EMAIL : info@nurserywindow.co.uk Privacy Policy The Nursery Window does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.We may at a later date send you a new catalogues and keep you updated with new products if at anytime you wish not to receive further information please let us know.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Powered by Actinic Ecommerce Software Shopping Cart Solutions